When objects become people and vice-versa.

2554927006 e68d76c828 When objects become people and vice versa.

Image via: http://www.flickr.com/photos/h-k-d/

Personification of objects is as old as language, nowhere is this clearer than in languages where every noun has a gender, often arbitrarily ascribing a male or female identity to things like tables, helicpoters and placemats. However, it has always been obvious that these were figures of speech (no pun intended). The gender was metaphorical not literal, the act of personification a literary or poetic construct.

This clear delineation is breaking down today via the Web and social media. In particular, it struck me the other day that things like Twitter and Facebook, flatten out the distinctions between people, objects, companies and ideas as all of these things (and more) now have the ability to create a profile, collect friends/followers, describe their tastes, preferences and affiliations and generally build data that describes them and their social graph.

Obviously, to the vast majority of applications and services on the Web (barring captchas), the data associated with an object or idea is not really that different from the data associated with a person. Therefore, it’s possible to see that objects, ideas and other abstract concepts could start interacting with us in the same way that our friends, family and associates do. For example, the year 2010 could start posting on your Facebook wall, “see you in a few months.” Or perhaps more usefully, an object called “Tax changes for this year” could look at your behaviour and suggest various ways to cope with it.

Clearly a lot of this stuff is happening. Things like phone bills and bank statements and even refrigerators now have a lot more intelligence. It’s easy to see how the data fields around these objects could be expanded to include more of the meta-data that Facebook or Twitter build around us. And it’s an easy step from there to see how something like a Facebook group – which is often representative of an idea and which already has a lot of meta-data around it – could be made more intelligent and set free to act on its own.

I think this is already really interesting, but it’s even more fascinating to think about the other side of the equation which is what’s happening to us – people. Where we have, up till now, been extremely hard to define and describe using simple statements that anyone can understand, this is no longer the case – as far as the Web is concerned we are as logical and simple as anything else.

This is another view into how the Web is shifting the framework of our concepts. The word “idea” carries with it a clear (ha!) sense of abstraction and intangibility, while the word “person” implies tangibility yet also indefinability. While our usage of these terms on the Web assumes these same meanings, their actual potential and behaviour no longer match. It’s interesting to speculate that our language may hold us back from seeing a lot of the new possibilities that come from objects, ideas and people interacting at the same level.

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  • sgerson
    interesting!

    personification of objects have not always been figures of speech - many religions and belief systems in general personify objects explicitly and deliberately, e.g. ascribing identity to the earth and wind.

    and Twitter & Facebook don't necessarily flatten the distinctions between people and objects - Facebook has different pages for different entities (people profile pages, object/brand pages, group pages, event pages) and Twitter clients enable users to differentiate between people and objects (e.g. TweetDeck).

    but I Love how you combine the fact that objects are being socialized on the web + how smart objects automatically generate data. my refrigerator's Twitter stream! adorable.

    "It’s interesting to speculate that our language may hold us back from seeing a lot of the new possibilities that come from objects, ideas and people interacting at the same level."

    still don't quite understand this part - what 'new possibilities' is our language precluding us from seeing? (might people who speak different languages see and therefore develop different possibilities? a potential study in web development x anthropology.) and does being aware of how our language precludes us make us more able to overcome it?
  • SNIP: "Twitter & Facebook don't necessarily flatten the distinctions between people and objects - Facebook has different pages for different entities (people profile pages, object/brand pages, group pages, event pages) and Twitter clients enable users to differentiate between people and objects (e.g. TweetDeck)."

    Don't tell Facebook but Zeus Jones has a regular profile page with lots of friends and someone has also camped on the @zeusjones name on Twitter and refuses to release it.

    On language, yes I think language shapes behaviour and vice-versa. I think we are used to the idea that objects are inanimate and don't interact with us, rather we interact with them. Similarly, I think we are used to the idea that people are hard to define and can't be described in just a few lines. On the Web, neither are true therefore objects are not objects in the classic sense, likewise people are not people. I don't really understand it either.
  • sgerson
    ha......all good, your Facebook secret is safe with me ;)

    our changing relationship with inanimate objects has been a major theme in the development of AI; even with the advent of talking toys. either "our language may hold us back from seeing a lot of the new possibilities that come from objects, ideas and people interacting at the same level," or our experiences on the web will change the way we relate to objects and therefore the language we use to describe them.....or all of the above depending on the object/circumstance.
  • Interesting points. I really like what you say about the delivery of the meida being oblivious to the owner of the message - brand or dog or country.

    But I wonder whether this is making us easier or harder to define with people increasingly having reasons to hide and show things where before they didn't exist.

    You see this perhaps more in countries outside the UK and US, for example in China where users have multiple identities, each used for different online purposes.

    Are we showing more of our true colours now, digital facilitating the platforms for expression, where as once they were tucked away out of sight. And as such, are we harder to define?

    Food for thought though indeed
  • I'm being far too literal, I suppose (and I majored in linguistics and English so it's not for lack of potential). But when you say "the year 2010" is going to start posting on my Facebook wall--no, the year is not an animate object with free will and it isn't sending me any message.

    I appreciate the effort to open up our thinking, but it's still an error of reification.

    A human being somewhere wrote the code and instructed an app to do that. Ditto for my fridge someday tweeting me that I need to pick up milk, or placing an online order on my behalf with a grocery delivery service.

    Watching all the discussion in social media circles around the many very human errors made by people managing corporate Twitter or Facebook accounts and trying to put a face on a brand, I don't think the distinctions are being lost at all. I think people are very, very aware when someone tries to personify something that is not human, particularly when they stumble.

    Better to own our humanity and all the mistakes that go along with it. And we're neither logical nor simple, most of the time, even if we are learning how to say things in 140 characters. Don't mistake your finger pointing at the moon for the moon.

    @BarbChamberlain
  • Great perspective Barb, and exactly what I was thinking as I read through this thought-provoking article.

    As I read your comment, one of your points really resonated: most of the things we consider as 'objects' have been created by people.

    However, this took me in a different direction: inevitably, those objects will end up carrying some of the personality of their creators, regardless of how soulless the incarnation of the object appears (even code can include personality).

    So, in some way, we do have some form of human 'relationship' with objects, even if that link is extremely distant and tenuous.

    But many of the things we consider as 'brands' have an obvious element of human interaction, particularly in our increasingly serviced-based world. Brands like Starbucks are just as much about the barristas as they are about the taste of the coffee and the convenience of the location.

    Even when brands are purely internet-based and we never actually 'meet' the individuals who work there, we can still form emotional bonds with the people who bring the brand to life, through twitter, customer service lines, or even the comments section on blogs.

    Take Zappos as an example: people regularly refer to the 'humanity' of the brand, perhaps because the brand sees the importance of relationships and celebrates its people. Indeed, it's those people that make Zappos different.

    Another great example is Innocent smoothies. The brand has a strong 'personality' because its creators build their passions and beliefs into each of their products.

    Perhaps it's better to say brands don't have personalities; they simply mirror those of the people who create them, or the personality those people would like to convey.

    I agree that there is a danger in pretending brands operate like people - they don't, and our 'relationships' with them will likely never work in the same way - but that's not to say that brands are devoid of humanity.

    It's equally dangerous to pretend that brands are lifeless. People often mistrust faceless corporations and dislike overly-slick brands. Maybe that's because they're so clearly 'false'; maybe it's because they make people feel inferior. The reason doesn't really matter - what matters is that the people we engage with most are those who acknowledge their faults, are decent enough to admit their mistakes, and prove to us that they care enough about us as individuals that they want to make things better.

    And such an approach will always need a human touch. That doesn't mean personifying an object - it just means building in the human touch; the friendly barrista who makes the brand an interactive, personal experience instead of a cold, soulless transaction.

    @eskimon
  • stephenchukumba
    This sounds like the Matrix. We are capable of being reduced to small bits of digital information, passing between here and there, reassembling into whatever form is appropriate for the destination at which we ultimately arrive.
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